Last updated: 23 May 2026
General rule
Digital downloads are non-refundable once successfully delivered.
Exception
If a download failed, the file was corrupted, or payment was deducted but no file was delivered, raise a support request within 7 days of the transaction.
How to raise a request
Visit our Help & Support page and fill in the support form with your registered email address and transaction date. We'll get back to you within 3 business days.
Resolution time
Support reviews requests within 3 business days and will either fix the issue or refund to the original payment method or your reward points balance, as appropriate.
Reward points
Referral reward points are non-refundable and non-transferable.